Refund Policy – MicroBioLab®
Return and Refund Policy – MicroBioLab®
Last updated: 2026
Official website: https://www.getmicrobiolab.com
Contact: support@getmicrobiolab.com
1. General Information
This refund policy applies to all purchases made on the MicroBioLab® website by customers located in France, Belgium, Luxembourg, Switzerland, and Canada.
At MicroBioLab®, we have absolute confidence in the effectiveness of our products. That's why we offer a 60-day "Satisfied or Your Money Back" Guarantee on your first order, so you can try our solutions without any risk.
2. The "Satisfied or Your Money Back 60-Day" Guarantee
We know that every dog's microbiota is unique and that it sometimes takes time to observe optimal results.
If, after using our product daily for at least 30 days, you do not notice any improvement in your dog's well-being, you are eligible for our money-back guarantee.
Conditions of the 60-day guarantee:
•The guarantee applies only to your first order.
•It is valid for 60 days from the date of receipt of your order.
•It covers the refund of one (1) opened/used jar per household.
•If you ordered a multi-jar pack (e.g., pack of 2 or 3 jars), the first used jar will be fully refunded. Additional jars must be returned to us new, unopened, and with their seal intact to be refunded.
3. Standard Returns (Unopened Products)
If you change your mind before opening the product, you have a standard withdrawal period:
•France, Belgium, Luxembourg: 14 days from the date of receipt.
•Switzerland and Canada: 30 days from the date of receipt.
To be eligible for a standard return, the product must be strictly new, unopened, unused, and the security seal must be intact.
4. Refund Request Procedure
To initiate a refund request (whether under the 60-day guarantee or a standard return), the customer must:
1.Send an email to: 📩 support@getmicrobiolab.com
2.Must include:
•Subject: Refund Request
•Order number
•Full name
•Reason for dissatisfaction (your feedback helps us improve)
3.Wait for written validation from our team.
4.Return the products (opened or not, as appropriate) to the address that will be communicated to you by email.
⚠️ Returns made without prior validation from our customer service will not be processed.
5. Return Costs
Shipping costs for returning products are the responsibility of the customer, except in the following cases:
•Preparation error attributable to MicroBioLab®
•Product received damaged (photo proof submitted within 48 hours of receipt)
6. Damaged or Defective Products
If a product arrives damaged, expired, or incomplete, the customer must submit within 48 hours of receipt:
•A clear photo of the product
•A photo of the package
•The order number
At the following address: 📩 support@getmicrobiolab.com
After verification, MicroBioLab® will offer a free reshipment of the product or a full refund.
7. Processing and delivery times
The delivery times indicated on the site are estimates. Due to international logistical constraints, additional delays may exceptionally apply.
MicroBioLab® cannot be held responsible for delays caused by carriers, customs, or events beyond our control. An order is considered to be in transit as long as the package is registered in the carrier's network. A refund cannot be issued for a package that is still in transit.
8. Undelivered orders
An order can only be refunded in the following cases:
•Loss of package confirmed by the carrier
•Complete absence of logistics tracking for 30 days after dispatch
•Proven logistical error
No claims will be accepted if the address provided by the customer was incorrect/incomplete, or if the package was refused or not collected by the customer.
9. Non-refundable cases
No refunds will be granted in the following cases:
•Exceeding the warranty period (60 days) or the legal withdrawal periods.
•Refund request for multiple open/used jars (only the first jar is covered by the trial guarantee).
•Refusal or non-collection of the package by the customer.
•Automatic return of the package by the carrier due to an incorrect address provided during the order.
10. Contact
Our team commits to responding to you within 24 to 48 business hours.