Privacy Policy – MicroBioLab®

Privacy Policy – MicroBioLab®

Last updated: 2025

Official website: https://www.getmicrobiolab.com
Contact: support@getmicrobiolab.com

1. Introduction

This Privacy Policy describes how MicroBioLab® collects, uses, protects, and shares the personal data of users located in France, Belgium, Luxembourg, Switzerland, and Canada.

MicroBioLab® complies with:

  • the GDPR (General Data Protection Regulation) for European users,

  • the PIPEDA Act (Personal Information Protection and Electronic Documents Act) for Canadian users.

By using the website, you agree to the practices described in this Policy.

2. Data We Collect

MicroBioLab® only collects data strictly necessary for:

  • order management,

  • shipping,

  • customer service,

  • fraud prevention,

  • improving user experience.

Collected data may include:

  • first and last name,

  • postal address,

  • email address,

  • phone number,

  • payment information (not stored on our servers),

  • IP address and browsing data,

  • order history.

Sensitive data

MicroBioLab® does not collect any sensitive data (health, religion, political opinions, etc.).

3. Purposes of Processing

Personal data is used to:

  • process and deliver orders,

  • provide customer support,

  • provide order status updates,

  • improve the website through anonymized statistics,

  • secure transactions and prevent fraud.

No personal data is sold, rented, or transferred to third parties.

4. Payment and Security

Payments are processed exclusively by secure providers:

  • Shopify Payments

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

MicroBioLab® never stores credit card numbers.

5. Data Sharing

Data may only be shared with:

  • logistics providers (carriers),

  • the e-commerce management platform (Shopify),

  • analytics tools (e.g., Google Analytics),

  • payment providers.

These partners may only use the data strictly within the scope of their mission (e.g., delivery, payment).

No third party is authorized to use your data for marketing purposes without your explicit consent.

6. Cookies

The website uses cookies to:

  • analyze browsing,

  • improve user experience,

  • personalize content,

  • secure payments.

Cookie preferences can be managed via browser settings or the website's cookie banner.

7. Data Retention

Data is retained according to the following periods:

  • 5 years for order-related data (legal obligations),

  • 3 years for marketing data (newsletter),

  • 13 months for analytical cookies.

Users can request the deletion of their data at any time.

8. Your Rights (GDPR & PIPEDA)

Depending on your country of residence, you have the following rights:

  • right of access,

  • right to rectification,

  • right to erasure,

  • right to restriction of processing,

  • right to object to marketing,

  • right to data portability.

To exercise your rights:
📩 support@getmicrobiolab.com

A response will be provided within a maximum of 30 days.

9. Data Protection

MicroBioLab® implements enhanced security measures, including:

  • SSL encryption,

  • secure servers,

  • anti-fraud mechanisms,

  • intrusion detection systems.

Data is hosted exclusively in secure environments provided by Shopify.

10. International Data Transfers

For customers located outside the European Union (Switzerland, Canada), data may be hosted in the EU or Canada via Shopify.

These transfers comply with:

  • the European Union's Standard Contractual Clauses,

  • the requirements of the PIPEDA Act.

11. Changes to the Policy

MicroBioLab® reserves the right to modify this Privacy Policy at any time.
The update date will always be indicated at the top of the document.

12. Contact

For any questions regarding this Privacy Policy:
📩 support@getmicrobiolab.com

MicroBioLab® is committed to protecting your data and ensuring full transparency regarding its use.