FAQ – MicroBioLab®

FAQ – Frequently Asked Questions | MicroBioLab®

Last updated: 2025

Official website: https://www.getmicrobiolab.com
Contact: support@getmicrobiolab.com

Here you will find answers to the most frequently asked questions about MicroBioLab®, our products and our services.

1. What exactly is MicroBioLab®?

MicroBioLab® is a brand specializing in dog food supplements, formulated to support:

  • digestion,

  • immunity,

  • skin sensitivities,

  • gut microbiota balance.

Our formulas combine probiotics, prebiotics, and postbiotics, supported by scientific research data.

2. Where do you ship?

We currently ship to the following countries:

  • 🇫🇷 France

  • 🇧🇪 Belgium

  • 🇱🇺 Luxembourg

  • 🇨🇭 Switzerland

  • 🇨🇦 Canada

Delivery times and costs vary depending on the destination (see Delivery Policy).

3. What are the delivery times?

  • France / Belgium / Luxembourg: 2 to 5 business days

  • Switzerland: 3 to 7 business days

  • Canada: 5 to 12 business days

A confirmation email with a tracking number is sent after dispatch.

4. What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, American Express, CB)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Interac (subject to availability in Canada)

All payments are 100% secure.

5. Are MicroBioLab® products natural?

Our formulas are designed with:

  • stable and safe probiotic strains,

  • selected prebiotic fibers,

  • postbiotics from natural fermentations.

GMO-free, no artificial colors, no controversial ingredients.

6. Do the products replace veterinary treatment?

No.
MicroBioLab® supplements support digestive and immune well-being, but never replace veterinary advice or treatment.

7. How do I give the product to my dog?

Our supplements come in the form of palatable chews.
Simply give the daily dose indicated on the packaging, according to the dog's weight.

8. Can I return a product?

Yes, provided the product is:

  • unopened,

  • in its original packaging,

  • returned within the legal deadlines:

    • 14 days (France, Belgium, Luxembourg)

    • 30 days (Switzerland, Canada)

👉 See our Refund Policy.

9. What if my product arrives damaged?

Send a photo within 48 hours of receipt to:
📩 support@getmicrobiolab.com

We will offer a free reshipment or a refund.

10. How do I contact customer support?

By email only:
📩 support@getmicrobiolab.com

Usual response time: 24 to 48 business hours.

11. Are there customs fees?

  • France / Belgium / Luxembourg: no

  • Switzerland / Canada: yes, according to local legislation

These fees are the responsibility of the customer.

12. At what age can my dog use MicroBioLab®?

Our formulas are generally suitable for dogs from 12 weeks of age.
In case of illness or ongoing treatment, please consult your veterinarian.

13. What is the recommended duration of use?

The first effects are usually observed after 3 to 6 weeks.
Use can be continued daily long-term.

14. What is a postbiotic?

Postbiotics are beneficial compounds produced by probiotics, such as short-chain fatty acids.
They support:

  • intestinal barrier,

  • immunity,

  • digestive comfort.

15. How do I modify or cancel my order?

Contact us quickly at:
📩 support@getmicrobiolab.com

Orders that have already been shipped cannot be cancelled.

16. Do you offer a subscription?

Yes, a subscription system will soon be available to guarantee a regular supply at the best price.

17. Is my personal data protected?

Yes.
In accordance with GDPR (EU) and PIPEDA (Canada), all data is secured, encrypted, and hosted by Shopify.

18. Another question?

Our team is available to help you:
📩 support@getmicrobiolab.com